Privacy Policy

1. Introduction

Tandem ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at tandemess or use any of our rental advisory services. It is prepared in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

If you have any questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect personal data that you provide directly to us, including:

• Name and contact details (email address, phone number)
• Property preferences, timeline, and budget information shared during consultations
• Address details relevant to rental arrangements
• Communications sent to us via contact forms, email, or telephone

We may also collect technical data automatically when you visit our website, such as IP address, browser type, pages viewed, and session duration — collected through cookies and analytics tools. See our Cookie Policy for more detail.

3. How We Use Your Data

We process your personal data for the following purposes:

• Responding to enquiries and delivering rental advisory services
• Managing and coordinating ongoing retainer services
• Sending service updates or relevant communications you have consented to
• Improving our website and service quality through aggregated analytics
• Complying with legal obligations under Thai law

The legal basis for processing is your consent (for marketing communications), performance of a contract (for service delivery), and legitimate interests (for site analytics and service improvement).

4. Data Retention

We retain personal data for as long as necessary to deliver the services you have engaged us for, plus a period of up to 3 years for record-keeping purposes. Data collected solely through website analytics is typically retained for 26 months. You may request deletion at any time by contacting us.

5. Data Protection Measures

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls on internal systems, and periodic security reviews. In the event of a data breach that poses a risk to your rights, we will notify the Personal Data Protection Committee and affected individuals in accordance with PDPA requirements.

6. Sharing of Personal Data

We do not sell or share your personal data with third parties for their own marketing purposes. We may share data with:

• Property owners or building management, only as necessary to deliver the services you have requested
• Service providers acting on our behalf (e.g., website hosting, analytics), who are bound by data processing agreements
• Legal or regulatory authorities when required by Thai law

7. Cookies

Our website uses cookies to improve functionality and understand how visitors use the site. Essential cookies are required for the website to operate. Optional cookies for analytics and preferences can be accepted or declined through our cookie consent mechanism. For full details, please see our Cookie Policy.

8. Your Rights Under the PDPA

As a data subject under Thailand's PDPA, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion or restriction of your data in certain circumstances
• Object to processing based on legitimate interests
• Request data portability (where technically feasible)
• Withdraw consent at any time, where consent is the legal basis
• Lodge a complaint with Thailand's Personal Data Protection Committee

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies separately.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the data promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent revision is shown at the top of this page. Continued use of our services following any update constitutes acceptance of the revised policy.

12. Contact

For privacy-related enquiries, please contact:

Tandem
188 Phahonyothin Road, Chatuchak, Bangkok 10900, Thailand
Email: [email protected]
Phone: +66 2 561 4297